The following health professional resources support the learning and integration of self management skills. These resources have appeared in our Coaching Support for Health Professionals newsletter or in the new Change Exchange newsletter.
Overcoming Elderspeak
This study discusses the detrimental effects of “elderspeak” finds that the three genres: blessings, jokes, and narratives offer robust alternatives that positively affect the social and psychological wellbeing of older adults.
Nov 02, 2018
Don’t Be Afraid To Ask
October is Health Literacy month and this article is a great read for both patients and providers as it stresses the importance of clear, respectful information. Have a read and share!
Aug 08, 2018
Trusting The Process And Empowering Patients
Change is hard for anyone including health professionals. Have you struggled to help people with chronic disease make healthy lifestyle changes? If so, why not attend this free conference and learn how to empower people to make and sustain change!
Aug 08, 2018
What Happens To Compassion During An Opioid Epidemic?
This white paper discusses the challenges of those affected by substance abuse. It encourages caregivers and professionals to reflect on their attitudes and biases, and to articulate their needs as they work to sustain their compassion and resilience
May 09, 2018
The Use Of Language In Diabetes Care And Education
The article discusses the impact that language has on perceptions as well as behavior in diabetes care. Recommendations are provided for health care providers around how they communicate with patients, colleagues and the public.
May 09, 2018
How Discharge Instructions Can Change A Life
Great story about a health professional’s personal experience with health literacy best practices. Eye opening for them and likely all of us.
May 09, 2018
“Don’t Be Too Clinical Or Too Cold.”
This great CBC article and news report shares the work of an innovative program at St. Michael’s Hospital in Toronto that engages past cancer patients to share their experiences with surgical medical residents about how they would like to be treated.
Mar 26, 2018
Should Your Doctor Ask What’s On Your Bucket List?
A recent study proposes asking about a bucket list as a way to get people to talk about advance directives. Just another example about the importance of building trust and supporting patients’ choices.
Mar 26, 2018
Want Help Explaining A Medical Procedure? Ask A 9 Year Old.
Simplicity in communication is the key. Have a read and understand what we can learn from 9 year olds!
Jan 17, 2018
Experiences Of Teach-Back In A Telephone Health Service
Teach back is an important skill that health care providers should be using when checking for patient understanding during in-person visits. It is also important to use during phone call conversations as well. Have read and learn why.
Jan 17, 2018
Labels We Put On Patients
Great article by a med student about how important it is to establish good habits early and not label patients. Very insightful and worth reflecting on!
Nov 17, 2017
Improving The Effectiveness Of Medication Review
This study looked at how using the Health Literacy Universal Precaution Toolkit resulted in increased patient participation and identification of drug therapy issues. Simple tools can have remarkable effects!
Sep 12, 2017
Overestimating Patient Health Literacy
This insightful study explains how we often overestimate our patient’s ability to understand health information and how important health literacy training is in order to be able to support those who need us the most. Have a read!
Aug 13, 2017
How Social Media Can Be Used To Do “Good”!
Interesting study of how people use Instagram photos as a way of monitoring food intake, have accountability and reach their goals. Maybe something to try!
Jul 20, 2017
Don’t Be Afraid To Ask
This short article provides valuable insight into how patients need to feel empowered to speak up and ask questions when they don’t understand information. This is vital to their ability to self manage and follow recommendations.
Jun 05, 2017
Once You Put On That Blue Hospital Gown, You Become A File
This National Post article offers health professionals and health organizations the opportunity for some self-reflection on being “patient-centred”, promoting “patient empowerment” and creating “patient advisory committees”.
Apr 17, 2017
Stroke Survivors’ And Physiotherapists’ Views Of Self Management
This enlightening article identifies differences in how self management is perceived and understood in both groups which can have implications in practice and post stroke care.
Apr 17, 2017
More Than Words: Promoting Health Literacy In Older Adults
This informative article describes the effect of age-related changes on health literacy, addresses the challenges in communication and suggests age-appropriate teaching strategies that we can implement.
Feb 14, 2017
Have You Really Addressed Your Patient’s Concerns?
Sometimes in the busyness of our day, we don’t check with patients about their real concerns and needs. This article looks at physicians….but is applicable to all of us. In it you will find simple strategies to engage patients.
Feb 14, 2017
“Let Me See If I Have This Right…”
The effective use of empathy builds relationships and trust with patients which in turn increases provider and patient satisfaction. This article provides actual words and tools that will help you respond in an empathetic way.
Dec 13, 2016
Treating Patients With Listenability
Great article on the art of listening and how when health care professionals speak in a listenable way, it empowers people to make informed decisions. Check to see if you’re mastering this art!
Oct 21, 2016
Making Shared Decision-Making A Reality: No Decision About Me, Without Me.
This document provides information to support the evidence that patients who are active participants in managing their health have better outcomes and lower health care costs. It provides ideas and skills that assist with a patient centred approach.
Oct 03, 2016
Caregivers As Clients
This reading discusses the importance of supporting family caregivers in providing care. Most patients have families that are providing some level of “informal care” which can be substantial in scope, intensity, and duration.
Jun 27, 2016
5 Key Approaches To Behavior Change in Primary Care
This study looks at patient activation and strategies that can be used to support behavior change. What works and what doesn’t.
Jun 27, 2016
Patient Engagement: People Power
This enlightening commentary discusses changes in the healthcare landscape and how organizations and providers need to take more of a “co-pilot” approach in health care reform. Have a read!
May 02, 2016
Food And Drug Interactions: What You Should Know About Your Medications
This fact sheet describes common food/drug and drug/nutrient interactions that patients could experience. It’s important that they talk with their doctor and pharmacist to get the maximum benefits from their medications.
Apr 22, 2016
Empathy and Communication Symmetry
Learn how to use the N.U.R.S.E acronym to effectively express empathy and improve patient experience and satisfaction.
Dec 22, 2015
What Do People Want From Their Healthcare?
This qualitative study discusses their findings in regards to the above question. You may be surprised by the results!
Nov 08, 2015
Patient-as-Partner Approach in Health Care
This article discusses the importance of engaging patients in today’s healthcare environment. Take a look at the difference between the patient-centred approach and patient as partners approach….you may be surprised!
Jul 27, 2015
Encourage Participation in Self-Management Programs
Interesting article that highlights the ways in which self-management programs support patients.
Jun 22, 2015
Improve patient satisfaction with these common sense tips
Patient satisfaction isn’t difficult to achieve…behaviors and communication oversights can be easily addressed. It’s really just common sense! Take a look at this article from Kevin MD.
Jun 22, 2015
Health Coaching - The South West's Best Kept Secret
If you missed our webinar, here it is! Are you getting the results you want from your conversations with patients? How well are you communicating? Health Coaching can enhance your work with patients. And it’s FREE! Find out more.
May 24, 2015
Quality Improvement Made Simple - What everyone should know.
Improving quality is about making healthcare safe, effective, patient –centered, efficient and equitable. This guide offers a clear explanation of some common approaches used to improve quality.
Apr 27, 2015
Chronic Pain Fact Sheet - Canadian Psychological Association
The Canadian Psychological Association estimates that between 10% and 30% of Canadians experience chronic pain. People who experience chronic pain also experience significant depression or anxiety.It's not surprising that quality of life is affected.
Feb 26, 2015
Stanford Patient Workshops: What's The Big Deal Anyway?
Originally presented as a webinar, these slides provide an overview of patient self-management and the Stanford Healthy Living Workshop series.
Feb 24, 2015
Health Confidence - A Simple, Essential Measure for Patient Engagement
This article offers a free, easy to use, actionable measure to encourage patient engagement.
Jan 15, 2015
When is it Right to Share our Personal Struggles with Patients
There are times in medicine when we can't cure a patient’s pain, whether physical or emotional. If our job as physicians is merely offering expertise and diagnostic prowess,where does this leave us during these times? Take a look.
Dec 04, 2014
Safety is Personal
Engaging patients and families in improving health care safety means creating effective partnerships between those who provide care and those who receive it,at every level. From the Lucian Leap Institute
Oct 30, 2014
The Jargon Trap
We’ve become so accustom the using acronyms in our everyday lives we forget that they can mean very different things to others. David Tuller takes a look at what's usually buried under a lot of verbiage.” Just an FYI!
Oct 30, 2014
Patient-centred consultations and outcomes in primary care: a review of the literature
Despite general agreement on the importance of patient-centeredness there is less agreement about the exact definition of the term, optimal methods of measurement or the magnitude of the benefits associated with patient outcomes.
Jul 14, 2014
Attending to patients' stories: reframing the clinical task
Focusing on the patients' attempts to tell a story illuminates the exercise of authority in clinical encounters, and the way in which clinical tasks are embedded in the social process of authoring the accounts of patients' illnesses.
Jun 30, 2014
Time and the Patient-physician Relationship
With an increasing value on value and efficiency in health care delivery, quality time between patient and physician is an increasingly valuable resource. This article examines the effects of limiting time on the patient-doctor relationship.
Jun 30, 2014
Two Words to Improve Physician-Patient Communication: What Else?
Information gathering, relationship building, and patient education are the 3 essential functions of the medical interview. A patient-centered approach can facilitate patient disclosure of problems and enhance physician-patient communication.
Jun 30, 2014
Motivational interviewing for modifying diabetes risk
From the British Journal of General Practice. Recent large studies in the US, China, and Finland have shown that modest changes in physical activity and diet can have a large health impact in terms of preventing progression to type 2 diabetes.
Jun 30, 2014
“Tell Me about Yourself”: The Patient-Centered Interview
Words That Make a Difference.”Although clinicians understand how important it is to communicate effectively with patients, they often have difficulty knowing exactly what the “best words” are for making the most of each patient interaction.
Jun 30, 2014
Towards a global definition of patient centered care: the patient should be the judge
Patient centredness is becoming a widely used, but poorly understood, concept in medical practice. It may be most commonly understood for what it is not.
Jun 30, 2014
Reflections on the doctor–patient relationship
From the British Journal of General Practice. Whole-person medical practice, requires practicing medicine that heals, encompasses a change of heart as well as a change of mind.
Jun 30, 2014
Patient-Centred Interviewing Part 2: Finding common ground
Developing an effective management plan requires physicians and patients to reach agreement in three key areas: the nature of the problems, the goals and priorities of treatment, and the roles of the doctor and patient.
Jun 30, 2014
Patient-Centred Interviewing Part 3, Five provocative questions
The five questions we should ask: Studies from Canada, the United States, Britain and Holland, in family practice, provide us with a rich source of data to ponder.
Jun 30, 2014
Patient-Centred Interviewing Part 1: Understanding Patient’s Experiences
Effective patient care requires attending as much to patients' personal experiences of illnesses as to their diseases. This framework reminds physicians to incorporate patients' ideas, feelings, and expectations into treatment planning.
Jun 30, 2014
Ontario Medical Association Background Paper on Health Literacy
Background paper highlights the importance of physicians and other health-care professionals in assessing a patient’s level of literacy and that it is critical throughout the assessment, diagnosis, and treatment stages.
Dec 19, 2013
Empowerment and Self-Management of Diabetes
A self-management plan has been designed to fit patients’ diabetes, but has not been tailored to fit their priorities, goals, resources, culture, and lifestyle.
Dec 19, 2013
Healthy Monday Campaign
Research behind the “Healthy Monday Campaigns”. How the beginning of the week can positively affect the rest of your week.
Dec 19, 2013
Supporting Self-Management in Patients with Chronic Illness
American Academy of Family Physicians (2005). A key component to effective chronic illness care and improved outcomes.
Nov 06, 2013
A Vision for a Health Literate Canada
CPHA Expert Panel on Health Literacy (2008). more than half of working age adults in Canada (55% or 11.7 million) are estimated to have less than adequate health literacy skills.
Nov 06, 2013
What did the Doctor say? Improving Health Literacy to Protect Patient Safety
The Joint Commission (2007). Effective communication is a cornerstone of patient safety.
Sep 23, 2013