Organization:  South West Community Care Access Centre - South West Self-Management Program

8:30 AM - 12:30 PM
Courtyard Marriott
864 Exeter Rd, London
Cost: Free

This workshop provides specific techniques that help staff learn to communicate in ways that enhance client satisfaction and encourage client partnership. Participants use their own health care experiences to identify staff actions that make a difference. Essential skills are organized into a four-point model: Connect, Appreciate, Respond, and Empower (C.A.R.E.). This workshop is appropriate for everyone who comes in contact with patients.

For more information, please contact:
South West Self Management Program